Cancellation, Refunds & Returns
Goods purchased in store
In accordance with the Consumer Rights Act, should you place your order in store and then change your mind we will allow you up to 7 days, from date of order, to either cancel or amend your order. Excluded from this are ‘Special or bespoke Orders’ where we have instructed our suppliers to make the goods in your chosen fabric, design, wood colour or size etc. It is not possible to cancel these orders once our supplier has been instructed. This is due to the product's bespoke nature.
Goods purchased in store from stock/clearance
If you purchase an item or items from stock or purchase clearance items and you simply change your mind, you may cancel your order within 7 days after the order and a credit note to the value of the goods will be issued to use within 12 months.
Goods purchased online or over the phone
If goods are bought online or over the phone where you have not had opportunity to inspect or view the goods in store and you simply change your mind, you have the right to cancel the goods any time between date of order and up to 14 days after delivery of the goods. This is in accordance with the Consumer Contracts Regulations. Should you wish to return the goods it would be at your expense and it is your responsibility to take good care of the goods and return them in their original packaging and in perfect condition to our store address. We recognise that some customers may not have the means to do this so we can arrange a collection on your behalf, charges for this will be in line with current carrier costs, these costs will be made clear prior to collection and full payment of these costs will be expected before collection takes place. Until the goods are received back at our premises the goods belong to you the BUYER therefore you are liable for any loss or damage. Bespoke, special offer or bulk orders are not subject to the 14-day return policy as these items will have been ordered and made up to your specific requirements. Should you place an order necessitating a specific sofa in any of the following - size, style, cover, colour and we enlist our supplier to make this for you, this will also fall outside of the 14-day return policy due to its bespoke nature. Due to their intimate nature and for hygiene reasons, divan sets, mattresses, pillows and mattress protectors cannot be returned or cancelled, unless in accordance with your legal rights (i.e. confirmed defective by us).
Special Orders
Any order for ‘Special Order’ items may not be cancelled by you, either before or after delivery. We have no obligation to take back these Goods, though may do so with the incurrence of a 35% restocking fee. This is entirely at our discretion. Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment. This does not affect your statutory rights.
Cancellation by us
We reserve the right to cancel any order if:
- We have insufficient stock to fulfil your request
- We are unable to deliver to your area
- One or more of the items ordered was priced incorrectly in store or on our website
- Your payment transaction has not been authorised
If we do cancel your order we will contact you either by phone, email or by letter to inform you of our decision. We will refund any monies due but will not be obliged to offer any compensation for disappointment suffered.
Refunds
Any refunds due will be paid back using the same method as your original payment, these will need to be authorised by a manager and will be processed within 7 days.